What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU London listed on your arrival cheat sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the arrival cheat sheet will have all the relevant details necessary to do so!).

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!

Arrival Cheat Sheet

Don’t leave for London without your London Arrival Cheat Sheet! It contains helpful information about navigating the airport, getting to your housing assignment, and NYU London contact information. Please provide a copy of this document to your family.

Here are some other things to keep in mind:

  • Know the time difference between your hometown and London, and discuss a communication plan with your friends and family
  • Know what to expect for meal costs in your host location, see Student Recommendations and Restaurant & Cafe options
  • Check the exchange rate for your host country’s currency regularly
  • Purchase any necessary voltage convertors and/or adaptors.

And remember these tips from our First Time Traveler Post. (They’re actually quite good for everyone!)

Information on Getting to the Residences from the Airport

As you prepare to get on the plane to London, please review the below documents, which provide helpful information on getting to the residences from the airport.  We recommend printing a copy to bring in your carry on with you!

*Note:  If you have not yet received your housing assignment, this is a reminder that you will receive an update from the Residential Life team in London soon.

Getting to Byron Court and Urbanest King’s Cross from Heathrow Airport
Getting to Guilford House & Unite Woburn Place from Heathrow Airport
Travelling to Residences from Other London Airports

Global Safety Tips

Keeping you safe — and ensuring your ability to make academic progress — are top priorities for NYU. As you prepare to spend the semester away from your home campus, we wanted to share with you some tips and best practices that will help to do so.

The University continuously monitors events in cities and countries around the globe, and adjusts security precautions, as necessary, based on the local environment. Should an urgent situation arise, the University maintains an emergency notification system, which delivers alerts via text message and email.

  • Register your travel with your respective embassy or consulate – both while you are at your study away location, and anywhere else your travel plans may take you.
  • Make sure to have a mobile phone with you whenever you’re away from the site – and be sure to keep it charged!
  • If you are planning on traveling away from your site – even if only for a night — please be sure to register your trip in NYU Traveler, and let a member of your local site staff know.
  • Please be sure that your site staff has a local contact phone number for you.
  • Do your homework before you travel away from your site. Check for potential travel warnings for cities and countries to which you are thinking about traveling (the US State Department website is a good place to start.
  • Always be fully aware of your surroundings. Avoid at-risk areas (in many cities, this could include locations that are very popular with tourists). And if during your travels you ever find yourself in a situation in which you feel uncomfortable, trust your instincts and leave.
  • Whenever possible, travel in groups. Whether you’re going out for an evening, or are planning to explore the region (or beyond), go with friends!
  • If you don’t know the person entering a building right after you, make sure they have their own ID — don’t allow “piggy-backing” at entrances to NYU academic centers and residence halls.
  • If you ever have a question or concern about your safety – either at your site, or while you are traveling – either check with your local site staff, or call the NYU Public Safety Command Center (open 24/7) at +1.212.998.2222.
  • Should you ever feel anxious or upset during your time away, or you simply want to have someone to speak to, please call the Wellness Exchange (24/7). You can always reach them at +1.212.443.9999, but many sites also have local numbers, which can be found here.

For more safety tips, visit: http://www.nyu.edu/london/student-life/safety.html

Practical Pre-Departure Checklist & Packing Tips

As you prepare to get on a plane, it is now time to review the below final checklist full of practical items and packing tips to ensure your travel goes smoothly.  Also, take note of what NOT to pack by visiting this website.

  • Notify your bank and credit cards that you will be abroad.  Make sure they won’t block your accounts when they see international charges, and ask for phone numbers to call from abroad in the event you have any issues. The 1-800 numbers on the back won’t always work from overseas.
  • Have all medications you may need for the full term & bring a copy of prescriptions (medication, eyeglasses, etc.) and carry it with you in your carry on.  Your carry on should also have all important paperwork, phone numbers, and a change of clothes in case your luggage arrives late.
  • Make photocopies of your passport/visa, ID, and cards (bank, credit card). Leave one copy of this packet with your parents and bring a set with you in your carry-on.  That way, if these items are lost or stolen, they’re much easier to replace.
  • Bring your flight confirmation printout to the airport.
  • Check the luggage restrictions for your airline before you pack.
  • Have some cash on hand to get you through the first few days (you can exchange at the airport if needed, but service fees can be hefty.  Banks can generally issue pounds ahead of time if they have notice.  Or simply withdraw cash from the ATM directly once you land – this can be easiest)
  • Have a copy of your arrival cheat sheet (coming next week!) – and leave one with your family!
  • Set up a plan of communicating with your family members while abroad—we recommend calling or e-mailing them only once or twice a week while abroad. Your parents will ALWAYS want to talk to you more often than that, but remember that part of studying in another country is putting some distance between you and your old life. You’ll be better for it!
  • Buy a journal.  Study Away is a profoundly personal experience and Facebook updates alone won’t capture the spirit of what you are doing.  Keep a journal that is meant to be just for you.
  • Do not plan to use your blow dryers and flat irons that you use currently. Even with a plug adaptor and converter, the higher voltage can destroy (as in burn to a crisp!) your appliances and could potentially knock out power in entire buildings, which isn’t a great way to make friends abroad. If you’re not willing to forgo the blow dryers and flat irons for a few months, then it’s best to purchase local versions that operate on 220 volts once you get abroad.
  • Bring a small weekend-size bag/backpack/collapsible duffle bag for trips you’ll take during your time abroad.
  • Don’t forget that you cannot bring more than 3 oz. of any liquid in your carry on for your flight overseas.  Airport security can be very stringent. Make sure you follow all the rules when it comes to flying!
  • If you follow a special diet (vegetarian, kosher, etc.) don’t forget to inform your airline ahead of time. It’s horribly unpleasant to be hungry and thirsty while you’re on a plane and they control when you get meals, so bring some snacks (stay away from fruit, as some countries don’t want you to bring perishable food into their airports). And make sure you have your own water on the flight (though, remember, you can’t take any through security).
  • Last but definitely not least, try to pack LIGHT.  Layers, layers, layers!  You will inevitably come home with more than you started with.
  • You can find more packing information linked here.

London City Guide from ThisIsNYU Bloggers

As you may know from previous updates, students across the global sites are currently blogging on ThisIsNYU about their experiences away and must-see spots.  Visit the London City Guide to see favorite places to go, things to do, areas to visit beyond London, and overall advice.

We encourage you to also sign up and blog for ThisIsNYU during your time away!  Not only will others benefit from your recommendations, but this is a great way to document and share your experience with family and friends.  To get started or to learn more, simply visit nyu.edu/global/bloggers. The “Getting Started” page will have you ready to start in under 15 minutes, so you can sign up — and start blogging — today!

Pre-Departure Orientation Recap & Make-Up Quiz

For those who could not attend the in-person orientation, we missed you. There were some great questions and discussions with the Global Peer Mentors.  This interactive session covered everything you need to know as you prepare to study away next semester.

While there is no way to replicate that experience, we are providing this version of the NYU London Pre-Departure Orientation Spring 2017 presentation for those who could not attend. Please ensure to read through the presentation in its entirety and complete this mandatory quiz to test your knowledge and make sure you know the essential information! You would have already received an e-mail from me this week about completing the quiz if you needed to do so.

Some key points to remember from the orientation:

  • Tisch Professional Track Students: Remember that this information mostly applies to you, but check the “What’s Different” document to be sure you know
  • On-site orientation is Mandatory! All students must arrive on January 25, at the NYU London residences ideally between 8:00 am and 3:00 pm
  • Please note that housing is ONLY available during the dates of the program, January 25 – May 19!
  • All class attendance and course related field trips are mandatory.  Do not book personal travel until you have arrived and confirmed your syllabi.
  • Bring all the prescription drugs you will need for your entire stay. Make sure you talk to your doctor about getting a prescription for any medication you take regularly for the full 4 months. Do NOT ship medication overseas.

If you have any questions or concerns after you have read through the presentation, feel free to email me.  To be put in touch with an NYU London alum, email global-peer-mentors@nyu.edu.

Enroll Your Trip with STEP!

The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. By enrolling you will receive important information from the Embassy about safety conditions in your study away country.

Learn more about enrolling your trip by clicking here!

Global Programs Wants to Follow Your #NYUGlobal Journey

Do you love sharing your experiences on social media? Global Programs wants to follow your #NYUGlobal journey as you blog, instagram, and share video around the world. Our platforms are dedicated to showcases the student experience throughout the global network and we’d be happy to share or feature your content! Submit your email through this Google form and let’s connect!

Check out NYU Global Programs on these platforms:

Instagram – Explore the amazing sights captured by study away students. We do contest, trivia and GIVEAWAYS!!

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Facebook – See what #NYUGlobal students are doing abroad, the amazing places they visit, the exotic food they eat and all the new people they meet. Be the first to learn about our events and ….

Twitter – 140 characters to get some #MondayMotivation, #WednesdayWisdom, #FridayFacts and more from all 14 global locations.

Youtube – A playlist for every site. Watch fun student videos, take facility tours, hear about internships, and more.