What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU London listed on your arrival cheat sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the arrival cheat sheet will have all the relevant details necessary to do so!).

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!

Introducing Your Student Senators Council Site Ambassador

The Student Senators Council at NYU has selected a group of your peers studying away in the spring of 2017 as student representatives who will work to improve student life across NYU’s Global Network University. Known as your Site Ambassadors, they will act as a general liaison between students at your site and global programs initiatives in Abu Dhabi, New York, or Shanghai.

Without further ado, we would like to introduce Saarav Patel, sp4040@nyu.edu .

Hey everyone! My name is Saarav Patel, and I’m the London Site Ambassador for this term! I’m a second-year student in the College of Arts and Science, studying global public health and chemistry on the pre- medical track. I studied at NYU London last term as well, and I’m excited to share all of the amazing memories I made with you all, and to make many more! As a Site Ambassador, I get to plan events that will help students see more of London and beyond! I’ve been talking with last term’s ambassadors, and they are glad that all the new incoming students are being placed in good hands. Cheers!

NYU London Diversity and Inclusion Team

NYU London has created a new Diversity and Inclusion Team and is seeking students to assist in furthering diversity and inclusion initiatives on campus.

In this role you will act as a student representative to help build a supportive community for NYU students, staff and faculty by promoting cross-cultural communication and cultural awareness across campus. The team will also work to create a variety of multicultural activities and events throughout the semester.

By joining the Diversity and Inclusion Team you will gain the opportunity to strengthen your leadership and communication skills, plan and manage projects, and help to make a difference while at NYU London. If you are interested in joining our team as a volunteer, please read the role description for further details and fill out an application form online here

Arrival Cheat Sheet

Don’t leave for London without your London Arrival Cheat Sheet! It contains helpful information about navigating the airport, getting to your housing assignment, and NYU London contact information. Please provide a copy of this document to your family.

Here are some other things to keep in mind:

  • Know the time difference between your hometown and London, and discuss a communication plan with your friends and family
  • Know what to expect for meal costs in your host location, see Student Recommendations and Restaurant & Cafe options
  • Check the exchange rate for your host country’s currency regularly
  • Purchase any necessary voltage convertors and/or adaptors.

And remember these tips from our First Time Traveler Post. (They’re actually quite good for everyone!)

NYU London Cultural Programming Spring 2017

Each term the NYU London staff organizes a series of events that are designed to give you an understanding of British culture by visiting many wonderful places, attending special events and giving you the opportunity to sample the sights, sounds and culture of the UK! Learn how to sign up for events.

*Note: Some events could change before you arrive, but the staff will inform you accordingly.

You must be logged into your NYU account to view the bulletin displayed on the page. Alternatively, you can download the Spring 2017 Programming Calendar linked here..

Information on Getting to the Residences from the Airport

As you prepare to get on the plane to London, please review the below documents, which provide helpful information on getting to the residences from the airport.  We recommend printing a copy to bring in your carry on with you!

*Note:  If you have not yet received your housing assignment, this is a reminder that you will receive an update from the Residential Life team in London soon.

Getting to Byron Court and Urbanest King’s Cross from Heathrow Airport
Getting to Guilford House & Unite Woburn Place from Heathrow Airport
Travelling to Residences from Other London Airports

NYU ID Cards

Getting your NYU student ID, known around campus as your NYUCard, is now easier than ever.

First-time card holders: visit photoid.nyu.edu to submit a photo online and, once approved by the NYUCard Center team, have your NYUCard created. Visiting students, please submit a photo ASAP so it can be processed and sent to your study away site ahead of your arrival. The final deadline to submit this is Tuesday, December 15.

Note:  If you receive an automated message after submission instructing you to pick your card up at the ID Center, please disregard.  Your ID will be sent directly to NYU London.

Current and returning students:  Please remember to bring your NYU ID card with you to your study away site! Apply for and pick up a replacement card if you need one by visiting the NYUCard Center or respective campus location, depending on your school. For details, please click here.

Submit Flight Details ASAP

If you haven’t submitted your flight details into the Study Away Confirmation Portal yet, please do so as soon as possible.  This will allow staff directly in London to plan for common arrival times and keep an eye on flights to see if there are delays.  Although the deadline to submit your housing preferences has passed, you can still log in to submit your travel details.

We understand some of you have not yet booked your flight or your passport is currently with the consulate or OGS, therefore we ask that you submit your flight and passport details as soon as you are able.

In addition, please also submit these into NYU Traveler, which goes directly to NYU Public Safety.  It should only take you a few minutes and you can get started by taking the following steps:

If you have questions about filling out this form, please refer to this step-by-step guide or the tutorial video.  Should any technical problems present themselves while entering your information into NYU Traveler, you may contact traveler.support@nyu.edu for assistance.

Study Away Confirmation Portal Due Tomorrow, November 18

Throughout the past few weeks you have received information and access to the Study Away Confirmation Portal.  This is a final reminder that your housing application, required forms, and housing reservation payment) are due November 18.  Please ensure to meet this deadline so local staff can begin making assignments and preparing for your arrival.  You will receive your housing name and address about 1-2 weeks ahead of arrival.

 As discussed in the orientation, when filling out the housing application, please remember to have an open mind and flexible outlook.  Given the number of students attending, we want to honor requests where possible, but know that this is dependent on your peers’ requests as well as availability.  Particularly since there are very limited low cost options, it is likely that demand will far exceed the supply.  Please feel free to be in touch with me  if you have particular concerns – NYU London staff and I want to assist as best as possible.

Lastly, please note that the portal also has a section for you to input your travel details.  These are due by December 1 (only the housing portion closes November 18 – you can log back in to submit travel details if you don’t have them yet).  This is critical so site staff are aware of when you intend to arrive and can keep an eye on any delays that may occur.  The earlier you can submit these the better so staff can get a sense of common arrival times.

Pre-Departure Orientation Recap & Make-Up Quiz

For those who could not attend the in-person orientation, we missed you. There were some great questions and discussions with the Global Peer Mentors.  This interactive session covered everything you need to know as you prepare to study away next semester.

While there is no way to replicate that experience, we are providing this version of the NYU London Pre-Departure Orientation Spring 2017 presentation for those who could not attend. Please ensure to read through the presentation in its entirety and complete this mandatory quiz to test your knowledge and make sure you know the essential information! You would have already received an e-mail from me this week about completing the quiz if you needed to do so.

Some key points to remember from the orientation:

  • Tisch Professional Track Students: Remember that this information mostly applies to you, but check the “What’s Different” document to be sure you know
  • On-site orientation is Mandatory! All students must arrive on January 25, at the NYU London residences ideally between 8:00 am and 3:00 pm
  • Please note that housing is ONLY available during the dates of the program, January 25 – May 19!
  • All class attendance and course related field trips are mandatory.  Do not book personal travel until you have arrived and confirmed your syllabi.
  • Bring all the prescription drugs you will need for your entire stay. Make sure you talk to your doctor about getting a prescription for any medication you take regularly for the full 4 months. Do NOT ship medication overseas.

If you have any questions or concerns after you have read through the presentation, feel free to email me.  To be put in touch with an NYU London alum, email global-peer-mentors@nyu.edu.